Frequently Asked
Questions

Web hosting is a service that provides the technology and infrastructure needed to make your website accessible on the internet. Your website files, databases, and emails are stored on a server that is connected to the internet 24/7.

Shared hosting means your website shares a physical server with many other websites. Resources like CPU, RAM, and bandwidth are distributed among all users on the server. It is the most affordable option and ideal for small to medium websites.

Shared hosting uses a single physical server shared by multiple users, while cloud hosting distributes your website across a network of servers. Cloud hosting offers better performance, guaranteed dedicated resources, and instant scalability — but at a higher price point.

No. All our plans come with cPanel — a beginner-friendly control panel. We also provide a one-click installer (Softaculous) for WordPress and 300+ other apps. Our 24/7 support team is always here to help if you get stuck.

No setup fees — ever. The price you see is the price you pay. Your account is activated instantly upon payment.

cPanel is a web-based control panel that lets you manage every aspect of your hosting account — files, databases, email accounts, domains, SSL certificates, backups, and more — from a clean, easy-to-use interface.

DMCA Ignored Hosting is a service hosted in jurisdictions (such as the Netherlands) that do not comply with US Digital Millennium Copyright Act (DMCA) takedown notices. This means your content stays online even if a third party files a DMCA complaint.

Yes. Hosting providers located outside the United States are not legally obligated to comply with US DMCA law. Dutch law, for example, provides its own content protection framework which is significantly more favourable to website owners.

While our offshore servers do not process DMCA complaints, we strictly prohibit: child sexual abuse material (CSAM), large-scale spam operations, targeted cyberattacks and malware distribution, phishing sites targeting financial institutions, and any content that violates Dutch law.

Yes. You can pay using Bitcoin, Monero, Ethereum, or other cryptocurrencies. We also allow anonymous account registration — no real name or address required for our offshore plans.

Our primary DMCA-ignored servers are located in Amsterdam, the Netherlands — one of Europe's most privacy-friendly hosting jurisdictions with a long history of internet freedom.

Yes. DMCA notices sent to our offshore servers are not legally binding and will be ignored. We will notify you of any notices received for transparency, but your content will remain online.

Use the domain search tool on our Domains page, enter your desired domain name, check availability, add it to your cart and complete checkout. Your domain is activated instantly after payment.

Yes! All domains registered through MaskHosting include free WHOIS privacy protection. Your personal details (name, address, phone) are replaced with our privacy service details in the public WHOIS database.

Yes. You can transfer any domain to us as long as it has been registered for at least 60 days and is not locked or within 60 days of expiry. Most transfers include a free 1-year extension.

Domain transfers typically complete within 5–7 calendar days. Your website and email will remain fully functional throughout the transfer process.

Expired domains go into a 30-day "redemption grace period" during which you can still renew them (usually at the standard renewal price). After that, they enter a deletion cycle and may become available to the public.

Absolutely. You can point any externally registered domain to MaskHosting by updating the domain's nameservers to ns1.maskhosting.com and ns2.maskhosting.com.

Yes. All hosting plans come with a 30-day money-back guarantee. If you are not completely satisfied, contact billing within 30 days for a full refund. Domain registrations are non-refundable.

We accept Visa, Mastercard, American Express, Discover, PayPal, Stripe, Bitcoin, Ethereum, Litecoin, USDT, USDC, Monero, Dogecoin, Bitcoin Cash, and bank transfers.

Yes. Cryptocurrency payments are our most private option. Combined with our anonymous registration option, you can maintain near-complete privacy for your hosting account.

Billing is monthly or annual depending on your chosen billing cycle. You will receive an invoice by email before each renewal. Auto-renewal is enabled by default but can be disabled from your client area.

Yes. You can upgrade to a higher plan anytime with prorated billing applied. Downgrades take effect at the start of the next billing cycle.

If a payment fails, we will attempt the charge 3 more times over 7 days and send email reminders. After 14 days of non-payment, services may be suspended. Your data is kept for 30 days before permanent deletion.

All shared and unlimited hosting plans use cPanel — the industry's most trusted and feature-rich control panel. Cloud plans also include a VPS management panel.

Yes. We support PHP 7.4, 8.0, 8.1, 8.2, MySQL 8, MariaDB, Python, Node.js, and Ruby. You can switch PHP versions instantly from cPanel.

LiteSpeed is a high-performance web server that is up to 9x faster than traditional Apache servers. It includes built-in caching (LSCache), HTTP/3 support, and handles traffic spikes far more efficiently.

Yes. Free Let's Encrypt SSL certificates are included with all hosting plans and installed automatically. Premium SSL certificates (Wildcard, OV, EV) are also available for purchase.

We guarantee 99.9% uptime for all hosting plans. This is backed by our Service Level Agreement (SLA). In the unlikely event of downtime exceeding the SLA, you are entitled to service credits.

WordPress can be installed in under 60 seconds using the Softaculous one-click installer inside cPanel. Simply go to cPanel → Softaculous → WordPress and click Install.

Yes. We perform daily automated backups for all shared and unlimited hosting plans. Cloud plans include hourly backup options. Backups are stored offsite for 7–30 days depending on your plan.

You can restore files, databases, or full account backups directly from cPanel using the "Backup Wizard" tool. Alternatively, open a support ticket and our team will restore it for you.

All servers are protected by multi-layer DDoS mitigation that can handle attacks up to several hundred Gbps. Traffic scrubbing happens at the network edge, so your website stays online during an attack.

Yes. We use Imunify360 — an AI-powered security platform — to scan all hosted files for malware, viruses, and malicious scripts in real time. Infected files are quarantined automatically.

We recommend: keeping WordPress core, themes, and plugins updated; using a strong admin password; installing Wordfence or a similar security plugin; enabling two-factor authentication; and restricting wp-admin access by IP.

Your data is private. We do not share it with third parties, governments, or law enforcement agencies unless required to by the laws of the jurisdiction where your server is located (Netherlands for offshore plans).

You can reach our team via live chat, email (support@maskhosting.com), or by submitting a support ticket through your client area. We are available 24/7/365.

Live chat responses average under 2 minutes. Ticket responses average under 1 hour during peak hours. For complex issues, resolution typically takes 2–4 hours.

Yes. We provide free migration from your current host for all hosting plans. Our team handles the entire process — files, databases, emails — with zero downtime guaranteed.

Our support covers: server-level issues, cPanel help, SSL installation, email configuration, one-click app installs, DNS management, and basic troubleshooting. Application-level development is outside scope but we can point you in the right direction.

Yes. Visit our Tutorials page for step-by-step guides on setting up WordPress, SSL, email accounts, FTP, databases, and much more. New guides are added weekly.